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World SIM Alpha

All Systems Operational

Incidents

No active incidents right now.

Maintenance

Voice Services Maintenance (TM-1372)

planned maintenance
Scheduled2026-09-07 10:30:00 CEST – 2026-09-07 12:30:00 CEST

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-09-04 20:11:14 CEST
IMSI groupsIMSI 7, 21, 23, 25, 26, 29

PS Maintenance Window (TM-1249)

planned maintenance
Scheduled2026-09-07 12:00:00 CEST – 2026-09-07 13:00:00 CEST

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-07-22 19:44:32 CEST
IMSI groupsIMSI 2, 29

US PS Maintenance Window (TM-1305)

planned maintenance
Scheduled2026-09-07 13:00:00 CEST – 2026-09-07 14:00:00 CEST

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-08-26 22:06:34 CEST
IMSI groupsIMSI 21

TelnaHub Platform Maintenance (EM-309)

planned maintenance
Scheduled2026-09-08 16:00:00 CEST – 2026-09-08 19:00:00 CEST

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

Posted on2026-09-02 16:16:41 CEST
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

EU PS Preliminary MW (TM-1359)

planned maintenance
Scheduled2026-09-09 00:00:00 CEST – 2026-09-09 01:00:00 CEST

We will be performing scheduled maintenance during this time. This is a preliminary activity for the main maintenance window taking place hours later. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-09-03 21:51:12 CEST
IMSI groupsIMSI 2, 4, 7, 8, 10, 14, 21, 22, 23, 25, 26, 29, 33

EU PS Maintenance Window (TM-1360)

planned maintenance
Scheduled2026-09-09 06:30:00 CEST – 2026-09-09 11:30:00 CEST

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-09-03 21:54:26 CEST
IMSI groupsIMSI 2, 3, 4, 7, 8, 10, 14, 21, 22, 23, 25, 26, 27, 28, 29, 33

APAC PS Maintenance Window (TM-1362)

planned maintenance
Scheduled2026-09-10 05:00:00 CEST – 2026-09-10 12:00:00 CEST

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-09-02 16:19:18 CEST
IMSI groupsIMSI 2, 7, 8, 9, 10, 14, 25, 26, 27, 31, 33
Components
Connect Platform
Connect for Wholesale Whitelist Management Connect Frontend Connect API Webhook Connect Flex
IMSI 2
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 3
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 4
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 7
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 8
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 9
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 10
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 12
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 13
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 14
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 17
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 18
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 19
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 20
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 21
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 22
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 23
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 25
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 26
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 27
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 28
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 29
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 30
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 31
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 32
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 33
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
Third Party Components
Stripe API Slack Messaging Slack Notifications Freshdesk INCOMING EMAILS Freshdesk FRESHFONE Freshdesk LIVECHAT Freshdesk OUTGOING EMAILS Freshdesk WEB APP Freshdesk AGENT COLLISION Freshdesk REPORTS SERVICE Freshdesk SOCIAL Freshdesk EMAIL NOTIFICATIONS Freshdesk SEARCH
Past incidents

Incidents resolved in the last 7 days — scheduled maintenance isn't included here.

Data Service Degradation

resolved
Started2026-09-02 18:13:57 CEST
resolvedHello, This is to provide an update regarding the following incident: Incident Status: Resolved Description: Following the service recovery, we conducted thorough monitoring to confirm that performance had fully stabilized. Service Impact: Performance has returned to normal levels. Regards, Telna Support
2026-09-02 19:19:37 CEST
monitoringHello, This is to update you regarding the following incident: Incident Status: Recovery Description: Over the past hour, we observed a brief data service degradation affecting new network interactions. Service Impact: Devices may have experienced connectivity issues, primarily with initiating new connections. Existing sessions were unaffected. Our teams are verifying that full recovery is complete and are closely monitoring performance. We will keep you updated as new information becomes available. Regards, Telna Support
2026-09-02 18:13:57 CEST
Completed2026-09-02 19:19:37 CEST