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Incidents

No active incidents right now.

Maintenance

APAC PS Maintenance Window (TM-1516)

planned maintenance
Scheduled2026-11-09 09:00:00 CET – 2026-11-09 11:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-10-28 16:57:25 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

General PS Maintenance Window (EM-373)

planned maintenance
Scheduled2026-11-09 11:30:00 CET – 2026-11-09 14:30:00 CET

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

Posted on2026-11-04 16:29:06 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

Main Infrastructure Provider Maintenance Window (NM-963)

planned maintenance
Scheduled2026-11-09 23:00:00 CET – 2026-11-12 23:00:00 CET

Our infrastructure provider will perform a major migration including the networking and part of our production Signaling Hubs, STPs and DRAs deployments. Expected Customer Impact: During the migration of the network elements, brief service interruptions may occur. Traffic is expected to be handled by the existing redundancy mechanisms, and impacted services should automatically recover upon subsequent retry attempts. Our teams will closely monitor the infrastructure and service behavior throughout the maintenance window.

Posted on2026-11-02 15:35:55 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

NA PS Maintenance Window (TM-1518)

planned maintenance
Scheduled2026-11-10 10:00:00 CET – 2026-11-10 12:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-03 10:30:02 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

NA PS Maintenance Window (TM-1514)

planned maintenance
Scheduled2026-11-10 12:00:00 CET – 2026-11-10 14:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 09:53:15 CET
IMSI groupsIMSI 2, 3, 4, 7, 10, 14, 19, 21, 22, 23, 26, 27, 29, 33

APAC PS Preventive Maintenance Window (TM-1527)

planned maintenance
Scheduled2026-11-10 19:00:00 CET – 2026-11-10 22:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:20:10 CET
IMSI groupsIMSI 2

SMS Maintenance Window (TM-1510)

planned maintenance
Scheduled2026-11-11 02:00:00 CET – 2026-11-11 04:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:12:03 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

US PS Preventive Maintenance Window (TM-1528)

planned maintenance
Scheduled2026-11-11 10:00:00 CET – 2026-11-11 11:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:15:34 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

General PS Maintenance Window (EM-374)

planned maintenance
Scheduled2026-11-11 10:30:00 CET – 2026-11-11 13:30:00 CET

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

Posted on2026-11-04 16:30:38 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

DRA Maintenance Window (EM-372)

planned maintenance
Scheduled2026-11-11 16:00:00 CET – 2026-11-11 19:00:00 CET

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

Posted on2026-11-04 16:27:11 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

Singapore Network Infrastructure Upgrade (NM-983)

planned maintenance
Scheduled2026-11-11 19:00:00 CET – 2026-11-12 00:00:00 CET

We would like to inform you of scheduled network maintenance at our Singapore (SGP1) location. Maintenance Reference: NM-983 Affected Location: Singapore (SGP1) Maintenance Description Telna will perform a planned software upgrade on one of its Singapore core network switches. Expected Service Impact Most services are expected to remain available through redundant network infrastructure and alternative routing paths. During the maintenance window, brief traffic reconvergence, increased latency, or intermittent connectivity may occur as traffic transitions between network paths. Customers with identified service-specific redundancy risks will receive a separate notification describing their potential exposure. Customer Action No configuration changes are expected to be required on your side. We recommend monitoring your services during the maintenance window. We will confirm the final schedule before the maintenance and provide an update once the activity has been completed.

Posted on2026-11-04 16:51:07 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

HSS Maintenance (TM-1541)

planned maintenance
Scheduled2026-11-12 08:30:00 CET – 2026-11-12 21:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:23:58 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

US PS Preventive Maintenance Window (TM-1529)

planned maintenance
Scheduled2026-11-12 09:00:00 CET – 2026-11-12 12:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:21:48 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

TelnaHub Platform Maintenance (EM-353)

planned maintenance
Scheduled2026-11-12 13:00:00 CET – 2026-11-12 14:30:00 CET

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.

Posted on2026-11-04 13:37:01 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

SMS Maintenance Window (TM-1545)

planned maintenance
Scheduled2026-11-12 17:00:00 CET – 2026-11-12 20:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-05 10:12:51 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

EU PS Maintenance Window (TM-1517)

planned maintenance
Scheduled2026-11-13 00:00:00 CET – 2026-11-13 03:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 09:54:17 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

EU PS Maintenance Window (TM-1515)

planned maintenance
Scheduled2026-11-13 03:00:00 CET – 2026-11-13 05:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-10-28 16:54:39 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

EU PS Maintenance Window (TM-1530)

planned maintenance
Scheduled2026-11-17 22:00:00 CET – 2026-11-18 00:00:00 CET

We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Posted on2026-11-04 16:17:38 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

Amsterdam Network Infrastructure Upgrade (NM-986)

planned maintenance
Scheduled2026-11-17 23:30:00 CET – 2026-11-18 04:00:00 CET

Please be informed that Telna will perform scheduled maintenance on its Amsterdam network infrastructure as part of a planned Junos software upgrade. Maintenance Details Maintenance Reference: NM-986 Location: Amsterdam, Netherlands (AMS1) Date: 17 November 2026 Maintenance Window: 22:30–03:00 Expected Impact Duration: 45 minutes to 3 hours Expected Service Impact During the maintenance window, customers may experience temporary connectivity interruptions, increased latency, or network session reconvergence while traffic is redirected through redundant infrastructure. Services with network or geographical redundancy are expected to remain available, although brief interruptions during failover cannot be completely ruled out. Our Network Operations team will monitor network and service availability throughout the maintenance. No action is required from your side.

Posted on2026-11-04 16:41:35 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33

Paris Network Infrastructure Upgrade (NM-985)

planned maintenance
Scheduled2026-11-24 23:30:00 CET – 2026-11-25 04:00:00 CET

Please be informed that Telna will perform scheduled maintenance on its Paris core network infrastructure as part of our ongoing network reliability and software lifecycle improvements. Maintenance Details Activity: Paris Core Router Junos Software Upgrade Change Reference: NM-985 Affected Device: PAR1-PRD-CS-1 Maintenance Description During this maintenance window, Telna will upgrade the Junos operating system on one of its Paris core routers. The activity requires temporarily draining traffic from the affected router, followed by a software upgrade and system restart. As a result, network sessions and interconnections established through this router will be temporarily interrupted during the maintenance. Expected Service Impact Customers with services connected through the affected Paris router may experience brief connectivity interruptions, routing reconvergence, or intermittent service degradation during the maintenance window. Service availability is expected to be maintained through Telna's redundant network infrastructure, including alternate core routers and geographically redundant interconnections, where applicable. No sustained service interruption is anticipated for services with operational redundant paths. Maintenance Completion Once the upgrade is completed, Telna Network Engineering will restore the affected router to service and validate network connectivity, routing sessions, and service availability. Our Network Operations Center will monitor the infrastructure throughout the maintenance window. No action is required from customers at this time. Should you experience any unexpected service disruption during or after the maintenance window, please contact the Telna NOC. Thank you for your understanding and cooperation.

Posted on2026-11-04 16:37:29 CET
IMSI groupsIMSI 2, 3, 4, 7, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33
Components
Connect Platform
Connect for Wholesale Whitelist Management Connect Frontend Connect API Webhook Connect Flex
IMSI 2
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 3
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 4
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 7
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 8
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 9
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 10
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 12
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 13
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 14
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 17
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 18
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 19
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 20
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 21
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 22
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 23
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 25
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 26
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 27
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 28
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 29
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 30
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 31
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 32
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
IMSI 33
Data Services EU Data Services NA Data Services APAC Voice/SMS Services
Third Party Components
Stripe API Slack Messaging Slack Notifications Freshdesk INCOMING EMAILS Freshdesk FRESHFONE Freshdesk LIVECHAT Freshdesk OUTGOING EMAILS Freshdesk WEB APP Freshdesk AGENT COLLISION Freshdesk REPORTS SERVICE Freshdesk SOCIAL Freshdesk EMAIL NOTIFICATIONS Freshdesk SEARCH
Past incidents

Incidents resolved in the last 7 days — scheduled maintenance isn't included here.

No incidents resolved in the last 7 days.